Verizon Telemarketing Overpriced Cordless Phones

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Verizon Is Telemarketing An Overpriced Cordless Phone With Taking Caller ID.

But You Can Have It For 10 Easy Payments Of Just $17.99 plus $9.95 shipping and handling. No credit card needed, it's easily billed to your telephone number.

Since when did a telephone number start acting like a credit card?

TelemarketerPhoneNumbers

Caller says he is from Verizon - no caller id (Violation #1 of the Telemarketing Sales Rule) My first thought: Why is the phone company calling me without caller ID to sell me something? If anyone can give themselves a decent caller ID, it should be the phone company!

The are trying to sell a cordless phone with speaker phone in it. talking caller id. two phones. The phone is paid for with a payment plan - 10 easy payments of $17.99 on phone bill. Informs me that my call is being recorded or monitored.

I decide to [Junk Buster] them:

• 1. selling: yes
• 2. Full name: Ron Edwards
• 3. Doesn't know the phone number... Long Pause On Hold He comes back with the number.. 800-735-1224
• 4. Calling on behalf of Verizon. The actual company name is ACI telemarketing - Minneapolis Minnesota.
• 5. don't know if they keep their own do not call list
• 6. Can he put my number on the list? He asks me if I am on the Federal Do Not Call List. I tell him, no, I just want to be on his do not call list. Long Pause On Hold But says he can put my number on the list
  • Ron says that it may take 30 days to complete the process of putting my name on the do not call list!
• 7. yes.. "I'm not really sure which ones..."
• 8. Can Ron make sure I won't get called by any other companies? can't do this.

Ron started suggesting I speak with a supervisor, but I assured him he was doing great, maybe we could avoid the supervisor if only he could just answer the last few questions.

• 1. don't know
• 2. doesn't know if there is a written policy
• 3. doesn't know how to send a copy of it
• 4. supervisors name: willy, not sure of last name. Immediate Briggeta, doesn't know last name.
• 5. Didn't know his address.... I asked him how he gets to work if he doesn't know his address. He got nervous then says he is based out of Nebraska.... Well, that sure narrows it down. Then he seemed like maybe he'd said something he should not have said. I don't know why. I just reassured him he was doing good, only a couple of more questions to go.
• 6. not non-profit or tax exempt

Now I asked for the supervisor!

• 1. The call was a call to sell me something.
• 2. Bergetta Golz - A nice german name, very pleasing female voice to talk to.
• 3. nebraska office.... She can't give me the number, or address, of the Nebraska office. She can however give me the corporate address of the home office.

corporate address:

 ACI Telecentrix
 Corporate Telephone Directory
 3100 West Lake Street Suite 300
 Minneapolis Minnesota 55416

• 5. verizon takes care of the do not calling

    Need to call and speak personally with ACI home office to request to be off the phone list. 

Verizon contact: 1-888-215-7262 Bergetta says this is not a generalized Verizon number, someone at this number should know about this offer.

Bergetta says that Verizon sets up all the numbers, gives them the list, they plug it into their computers, and then they make the calls for Verizon to all the numbers in the list.

I explain to her that I am not an attorney, but my understanding is that her company does calling for many companies, therefore it needs it's own do not call list. Just because I've notified her "I don't want to be called ever again by ACI", it doesn't mean that they should only never call me again for Verizon. If next week they call me on behalf of the Home Shopping Network, both ACI and Home Shopping Network might get in trouble because I've already used this call to notify ACI to never call me again.

• 2. written policy about do not call procedures - says she doesn't have one. Told me to call Verizon to get their policy. She thinks it is Verizon's do not call policy that matters. Said that ACI doesn't need to have their own policy because they are calling on the behalf of Verizon.
  • I told her I thought this was probably not correct, since ACI calls on the behalf of other clients, they should probably have a policy of their own.

• 3. Said she would send a copy of their do not call policy. She never asked for my address though.... Then she asked me what is a do not call policy. So I explained to her what a do not call policy generally is. She was very nice. Finally I offered her my address, and she took my address and read it back to me.
• 4. Her supervisor is the facility manager: John Dykes
• 5. doesn't give the nebraska branch address
• 6. not nonprofit
• 7. based on previously established business relationship.

I go through the list and verify her answers, and the spelling of her name.

I ask her if she's been to Germany. She says no. I tell her about Germany, and how the prices are so much better than in Bulgaria, and if she grew up in a German settled town in the U.S., she'd be so at home wandering around the streets of Munich, but it's more fun to go to Bulgaria where they still use those strange Russian letters everywhere, but lots of people speak English.

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