Market, Sell & Support with the Leading Messaging Platform

A business messaging platform that unifies customer communication for tech-savvy organizations that market, sell & support across instant messaging, web chat & email

 
 
 

One Messaging Platform for Marketing, Sales, Support & Engineering

 

No more juggling channels between teams & platforms. One set of channels, one platform.

  • Promotional Messaging

    Target specific interests with Broadcasts, enroll new contacts in drip campaigns or trigger event-based promotions via API

  • Conversational Sales

    Trade-in personal messengers for business accounts, increase sales visibility, auto-qualify leads & sync with your CRM.

  • Conversational Support

    Use automated messaging to identify customer issues, then route to agents according to skill, function, language, shift & more

  • Transactional Notifications

    Send bulk notifications like emergency broadcasts or downtime alerts directly from the platform or trigger them via APIDescription goes here

A platform for messaging across the entire customer lifecycle

MESSAGES INBOX

One contact,‍ one thread

A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else

 

BROADCAST MODULE

Bulk messages, efficiently delivered

Routine and urgent broadcasting for newsletters, event updates, emergency broadcasts, downtime alerts and more

  • Reach the right people

    Show customers you know them. Build sophisticated segments with interest tags, enrich contact data via API and message customers on their preferred channels.

  • Personalize the message

    Compel customers to act. Use variables to insert their personal attributes into messages that speak directly to them.

  • Optimize by channel

    Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.

WORKFLOWS

Flexible Automation via Workflows

 


ANALYTICS

Reporting & Analytics

Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends, the busiest times of day and popular message sources.


ANALYTICS

Supervisor  Dashboard

A daily dashboard for managers to pick up on conversation or agent anomalies at a glance. Identify conversations that have been on hold or unresolved for too long, and monitor agents’ performance and workload in real-time.

 

Available Cross-Platform

Disconnect from desktop and reply to messages on mobile

 
 
 
 
 
 

What our customers have to say 🤟

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