Market, Sell & Support with the Leading Messaging Platform
A business messaging platform that unifies customer communication for tech-savvy organizations that market, sell & support across instant messaging, web chat & email
One Messaging Platform for Marketing, Sales, Support & Engineering
No more juggling channels between teams & platforms. One set of channels, one platform.
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Promotional Messaging
Target specific interests with Broadcasts, enroll new contacts in drip campaigns or trigger event-based promotions via API
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Conversational Sales
Trade-in personal messengers for business accounts, increase sales visibility, auto-qualify leads & sync with your CRM.
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Conversational Support
Use automated messaging to identify customer issues, then route to agents according to skill, function, language, shift & more
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Transactional Notifications
Send bulk notifications like emergency broadcasts or downtime alerts directly from the platform or trigger them via APIDescription goes here
A platform for messaging across the entire customer lifecycle
MESSAGES INBOX
One contact, one thread
A single customer story containing every message, email, web chat and internal discussion. All the functionality you expect and some you won’t find anywhere else
BROADCAST MODULE
Bulk messages, efficiently delivered
Routine and urgent broadcasting for newsletters, event updates, emergency broadcasts, downtime alerts and more
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Reach the right people
Show customers you know them. Build sophisticated segments with interest tags, enrich contact data via API and message customers on their preferred channels.
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Personalize the message
Compel customers to act. Use variables to insert their personal attributes into messages that speak directly to them.
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Optimize by channel
Leverage the unique traits of each channel. Make the most of every message with features like mixed media, templates and tags.
WORKFLOWS
Flexible Automation via Workflows
ANALYTICS
Reporting & Analytics
Gain long-view perspectives on team, conversation and overall messaging performance. On a single page, learn which Users are exceeding expectations, conversation response and resolution time trends, the busiest times of day and popular message sources.
ANALYTICS
Supervisor Dashboard
A daily dashboard for managers to pick up on conversation or agent anomalies at a glance. Identify conversations that have been on hold or unresolved for too long, and monitor agents’ performance and workload in real-time.
Available Cross-Platform
Disconnect from desktop and reply to messages on mobile
What our customers have to say 🤟
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